Attendance Policy
At Whitethread, we value active participation in our academic community. While attendance to lessons is not formally recorded, we strongly encourage all students to engage in their coursework, whether it be through onsite attendance, online participation, or reviewing recorded materials.
Certificates of Achievement:
While our courses at Whitethread are not individually certified, we do offer a Certificate of Achievement for select courses. To qualify for this certificate, students must successfully complete all assignments and exams within the course, achieving a minimum pass mark of 50%. Information regarding which courses offer certificates can be found in the course details section on our website.
Grading and Mark Distribution:
Students can access their marks through our Learning Management System (LMS). Final grades for each course are distributed via email at the conclusion of the academic year.
Course Content Policy
At Whitethread, we take pride in curating and delivering high-quality course content to our students. Please review the following policies regarding the use and dissemination of course materials:
- Copyright and Usage:
– All course content provided by Whitethread is copyrighted unless explicitly stated otherwise. While some select courses may offer free resources for public use, it is essential to acknowledge Whitethread’s ownership of the materials.
– If you require clarification on the usage rights of specific materials, please consult your instructor for guidance.
- Recording Usage:
– Recordings of lessons are strictly for internal educational purposes and are not available for download or wider distribution. We prioritize maintaining the integrity and confidentiality of our instructional content.
- Misuse and Copyright Infringement:
– Any misuse, reproduction, or unauthorized distribution of course materials are strictly prohibited and may result in legal action. We uphold the rights of our instructors and the integrity of our educational resources.
- Confidentiality:
– Sharing course content with individuals outside of the registered participants is prohibited. Course materials are intended solely for the use of the registrant and are not to be shared or distributed to others.
- User Account Security:
– Each student is assigned a unique user login for accessing course materials. Sharing login credentials with another student or someone outside of the institute is against our policy and compromises the security of our learning platform.
- Resource Usage:
– Students are permitted to download course resources and files for personal use, such as note-taking and revision. However, redistribution or commercial use of these materials without prior authorization is prohibited.
We strive to create a conducive learning environment where academic integrity and respect for intellectual property are upheld. Thank you for adhering to these policies and helping us maintain the quality and integrity of our educational offerings.
Etiquette Policy
At our post-graduate academic institute, we uphold standards of etiquette to foster a respectful and conducive learning environment. Please review the following guidelines regarding the use of appropriate language and behaviour:
- Confidentiality and Trust:
– Discussions and Live Chat interactions among students and teachers are considered a trust (Ammanah) and should not be shared or discussed outside the classroom. We value confidentiality and mutual respect in all forms of communication within our academic community.
- Privacy and Consent:
– It is prohibited to record or take screenshots of videos featuring fellow online students without their explicit consent. Respecting the privacy of others is essential in maintaining a safe and comfortable learning environment.
- Screen Sharing Protocol:
– During lessons, screen sharing should only display relevant material related to the course content. Any irrelevant material on the screen of the teacher or student is discouraged to maintain focus and clarity during instruction.
- Interactions and Gender Etiquette:
– Casual interactions between individuals of different genders are not permitted within our academic environment. This includes both student-to-student interactions and interactions between students and teachers. We emphasize professionalism and respect in all interpersonal exchanges.
- Respectful Behaviour:
– Students are expected to maintain respectful behaviour towards all staff and volunteers working for the institute. This includes courteous communication and adherence to institute policies and guidelines.
- Equipment Usage:
– On-site equipment provided by the institute should be used solely for lesson and learning purposes. Students are prohibited from moving or altering equipment without prior permission from the administration team or teachers. Respecting shared resources ensures a smooth learning experience for all.
By adhering to these etiquette guidelines, we collectively contribute to a positive and inclusive learning environment where all members of our academic community feel valued and respected. Thank you for your cooperation in upholding these standards.
Financial Assistance Policy
At Whitethread, we understand that financial considerations may impact a student’s ability to pursue their academic goals. We offer various forms of financial assistance to support eligible students. Please review the following policies regarding financial aid:
- Zakat and Sponsorship:
– Students who are eligible for Zakat or are seeking sponsorship opportunities can find further information on our website. Visit https://www.whitethread.org/support/ for details on how to apply and the criteria for eligibility. We are committed to assisting students in accessing the resources they need to succeed academically.
- Re-Registration Discounts:
– We recognize the commitment of our students who wish to further their education by re-enrolling in courses they have previously completed. To support this ongoing learning journey, we offer discounts for students who desire to re-register for the same course.
- Scholarships and Grants:
– In addition to Zakat and sponsorship opportunities, Whitethread offers scholarships and grants to eligible students based on academic merit, financial need, or other specific criteria. Information regarding available scholarships and application processes will be communicated through official channels and our website.
- Confidentiality and Privacy:
– All financial assistance inquiries and applications are treated with the utmost confidentiality and privacy. We respect the sensitivity of financial matters and strive to maintain the privacy of our students throughout the application and awarding process.
At Whitethread, we are committed to ensuring that financial considerations do not hinder a student’s access to quality education. We encourage eligible students to explore the various financial assistance options available and to reach out for support when needed. Our goal is to empower students to achieve their academic aspirations without undue financial burden.
Obligation to Direct Debits Policy
At Whitethread, we aim to provide transparent and efficient payment processes for our students. Please review the following policies regarding your obligation to direct debits:
- Prompt Payment:
– To ensure seamless course registration and access to educational resources, students are required to make payments promptly according to the specified deadlines. Delayed payments may result in registration delays or other administrative issues.
- Payment Plan Options:
– We understand that managing tuition fees can be challenging for some students. To accommodate varying financial situations, we offer payment plan options to distribute the cost of tuition over multiple instalments for select courses.
– However, it’s important to note that the option of a payment plan and any discount offers cannot be combined. Students are required to select one payment method or discount offer that best suit their needs.
- Choosing Payment Options:
– When registering for courses, students must carefully consider their preferred payment method: either utilizing a payment plan or applying any available discount offers.
– Once a choice is made, it cannot be altered or combined with other payment options. This policy ensures clarity and consistency in our financial transactions and administrative processes.
- Communication and Assistance:
– If you have any questions or require assistance regarding payment options, discounts, or payment plans, please reach out to our finance department or designated administrative staff. We are here to help you navigate the payment process and make informed decisions regarding your financial obligations.
By adhering to these policies, we strive to maintain a fair and efficient payment system that supports our students in pursuing their academic goals while ensuring the financial sustainability of our institute. Thank you for your cooperation and understanding.
Refund Policy
At Whitethread, we understand that circumstances may arise where students need to request a refund for their course fees. Please review the following policies regarding our refund process:
- Eligibility for Refunds:
– Payments made for courses are eligible for refunds unless explicitly stated otherwise in specific circumstances or for certain programs. It’s essential to review any additional terms and conditions related to your course or program of interest.
- Refund Amount and Timeline:
– The refund amount is determined based on the date of the course’s commencement. Our refund schedule is as follows:
– 100% refund within 30 days of the course start date.
– 50% refund within 31-60 days of the course start date.
– No refunds are issued after the 60-day period from the start of the course.
– Refunds are processed promptly within 5-10 business days from the date the refund request is approved.
- Method of Refund:
– Refunds are returned using the same payment method as the original purchase. If the course fees were paid via debit/credit card or PayPal, the refund will be credited back to the same account.
- Refund Request Process:
– To initiate a refund request, students must contact [email protected]. The request will be reviewed and processed according to our refund policy.
- Communication and Transparency:
– We strive to maintain clear and transparent communication throughout the refund process. If you have any questions or concerns regarding your refund request, please don’t hesitate to contact our administrative staff for assistance.
By adhering to these policies, we aim to provide a fair and consistent refund process that respects the needs of our students while ensuring the integrity of our academic programs. Thank you for your cooperation and understanding.